Policies & FAQ


Are all illustrations original? Yes! All our products feature original illustrations and hand-lettering. 

Do you accept custom orders requests? On occasion, yes! We love to collaborate with folks, on both original artwork or printed goods. Please email us (hello@sketchynotions.com) to discuss details, pricing and availability.

 

Shipping: Unless otherwise noted or requested, all items will be shipped via the USPS and Priority First Class. This includes insurance and a tracking number. Greeting cards shipped directly to the recipient will NOT include tracking. 

Domestic shipping usually arrives within a week. All items will be wrapped to ensure safe delivery, both with domestic and international orders.

 

Lost Orders:
Orders that are lost during transit will be considered on an individual basis. If an order was marked as "delivered" and the shipping address was incorrect, we are not responsible for the missing order. Please contact us immediately if your order goes missing! 

 

Customs and import taxes: Buyers are responsible for any customs and import taxes that may apply. Sketchy Notions is not responsible for delays due to customs.

 

Returns, Exchanges & Cancellations:
We will consider returns, exchanges and cancellations on a case by case basis. Custom orders are not available for exchange or return.
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 2 days of purchase
Customers are responsible for return postage. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Illegal Recreation or Copyright Infringement:
All illustrations, designs, lettering and iconography are property of Chelsea Ward and © Sketchy Notions. This includes any draft or final text, illustrations and/or designs. They are NOT to be reproduced or distributed in any form without written permission by Chelsea Ward herself. Failure to adhere to these stipulations could result in legal action.