Frequently Asked Questions

Are all the illustrations original?

Yes! All our products feature original watercolor illustrations and hand-lettering. We're very analog and love making the artwork for our products :) 

What are your cats' names?

The larger one with the white chest, pink nose and the orange south paw is Ginger! The smaller one with the brown nose and orange right arm is Babka! We adopted these two sisters in January 2022. They don't have their own IG but you can follow their hashtag here.

What art supplies do you recommend?

I have a whole blog post here that goes over my go-to supplies with links to all my favorite brands, brushes and more!

I also have some lists compiled in my Amazon storefront here.

Do you accept custom order requests?

On occasion, yes! We love to collaborate with folks, on both original artwork and lettering or printed goods. Please view our current available options or email us at hello@sketchynotions.com to discuss details.

Can I find your products anywhere else?

YES! You can find Sketchy Notions in MANY other brick & mortar stores, click here to find the closest one to you. While we do also have an Etsy shop, you'll find the prices are HIGHER there. This is because Etsy has a very greedy fee system, you can read more about our Etsy woes here

Shipping + Order FAQ

There's now a new discount available after placing my order. Can I have that discount applied after I placed my order?

Unfortunately, no. Coupons, deals or limited availability ordering bonuses are available only during the specified time and can't be applied to already fulfilled or placed orders. To stay on top of discounts, we recommend signing up for the our newsletter.

How will my order be shipped? 

Unless otherwise noted, requested or purchased, all items will be shipped via the USPS and Priority First Class. This includes insurance and a tracking number.

Greeting cards shipped directly to the recipient will NOT include tracking as they're shipped in an envelope with a regular Forever stamp.

Orders with just stickers will be shipped in an envelope with a Forever stamp and no tracking.

How long will it take for my order to arrive?

Domestic shipping usually arrives within a week. Once your order has been dropped off at the Post Office, it's out of our hands and just needs to work its way through the US Postal System.

All items will be wrapped to ensure safe delivery, both with domestic and international orders.

What is a 'No Shipping Window?'

A 'No Shipping Window' means we are out of the studio or taking a break!

While the shop will still be open online for you to shop from, we will not be home or available to process your order until the specified return dates. Please see our event + news page for more info.

Please note, purchasing Express shipping can expedite the shipping process ONCE WE'RE HOME TO SHIP IT but it will not get your order in the mail before our specified return date

What are you using to pack my order?  

We do our best to reuse bubble wrap and kraft paper from our own orders to package YOUR orders to help reduce waste coming out of the tiny Sketchy Notions studio!

Where's my packing slip?

Unless your order is a wholesale order, we do not include packing slips or printed receipts with your order. This is to reduce paper waste!. Your receipt is emailed to you and can be printed on your end if you need a hardcopy.

What is the 'Direct to Recipient' Shipping option?

We can mail your SINGLE card order directly to the person you want it mailed to.

Leave a note at checkout with the message you want written inside and we'll happily write it in our best penmanship :) 

All Direct to Recipient Shipping orders will be shipped with Forever stamps and won't include tracking.

My order is lost or damaged... now what? 

Orders that are lost during transit will be considered on an individual basis. Damaged orders will need to submit a photo to hello@sketchynotions.com

If your order was marked as delivered and hasn't arrived, please wait a couple days to give the USPS time to catch up with the overzealous scanner.

Please note that we can see the same tracking updates as you and don't get any extra special info about where your packages are unfortunately.

My order was delivered to the wrong address... now what? 

If your order was marked as "delivered" and the shipping address you entered at checkout was incorrect, we are not responsible for replacing the missing order. 

If it was delivered to an incorrect address and the delivery address was entered properly at check out, we recommend reaching out to your Postal worker to determine where it ended up.

Customs fees and import taxes

Buyers are responsible for any customs and import taxes that may apply. Sketchy Notions is not responsible for delays due to customs.

Returns, Exchanges & Cancellations Policies

Returns

Please contact us at hello@sketchynotions.com within 7 days of delivery.

Items being returned must be shipped back within 14 days of delivery. Refunds will not be given until items have returned and can be assessed for damage.

Customer is responsible for return shipping. If the item is not returned in its original condition, the customer is responsible for any loss in value which will be deducted from the refund total.

Custom items are not eligible for exchanges or returns

Exchanges

Please contact us at hello@sketchynotions.com within 7 days of delivery.

Items being returned must be shipped back within 14 days of delivery. Refunds will not be given until items have returned and can be assessed for damage.

Customer is responsible for return shipping. If the item is not returned in its original condition, the customer is responsible for any loss in value which will be deducted from the refund total.

Custom items are not eligible for exchanges or returns

Order Cancellations

Order cancellation requests must be submitted within 24 hours of purchase.

If your order has already been marked as shipped and dropped off at the Post Office, we are unable to cancel your order.

Privacy Policy

Last Updated: Oct. 2023

This Privacy Policy describes how Sketchy Notions (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://sketchynotions.com/ (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

- Basic contact details including your name, address, phone number, email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information including your username, password, security questions.
- Shopping information including the items you view, put in your cart or add to your wishlist.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

- Companies who support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

How We Use Your Personal Information

- Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
- Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
- Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
- Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
- With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
- With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

Category:

- Identifiers such as basic contact details and certain order and account information
- Commercial information such as order information, shopping information and customer support information
- Internet or other similar network activity, such as Usage Data

Categories of Recipients:

- Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)
- Business and marketing partners
- Affiliates

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

Category of Personal Information

- Identifiers such as basic contact details and certain order and account information
- Commercial information such as records of products or services purchased and shopping information
- Internet or other similar network activity, such as Usage Data

Categories of Recipients

- Business and marketing partners

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

- Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
- Right to Delete. You may have a right to request that we delete personal information we maintain about you.
- Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
- Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

- Right to Opt out of Sale or Sharing or Targeted Advertising. You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.

- Right to Limit and/or Opt out of Use and Disclosure of Sensitive Personal Information. You may have a right to direct us to limit our use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide the goods reasonably expected by an average individual.
- Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
- Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
- Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
- Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, email us at hello@sketchynotions.com or contact us at PO Box 853, Los Olivos, CA, 93441, United States.

Illegal Recreation or Copyright Infringement

All illustrations, designs, lettering and imagery are property of Chelsea Ward and are copyright property of © Sketchy Notions. This includes any draft or final text, illustrations and/or designs. They are NOT to be reproduced, monetized or distributed in any form without written permission from Chelsea Ward. Failure to adhere to these stipulations could result in legal action.

If you wish to license a design, please contact us at hello@sketchynotions.com